Getting started
Verification and the blue check
Verifying your email, phone and identity, and getting the blue check.
On this page
The kinds of verification
Verification tells other people you are who you say you are. There are four levels, and each one builds on the one before:
- Confirms your email address. Needed for every account.
- Phone
- Confirms a phone number by SMS code. Needed to bid, open a shop and get paid.
- Identity
- Our team checks an official document. Adds the ID badge to your profile and unlocks wishes, shops and getting paid.
- Blue check
- A paid Verified plan for people and businesses our team has approved. Shows the blue check while the plan runs.
Verifying your email
When you sign up we email you a 6-digit code. It works for 15 minutes. After 5 wrong tries the code locks for 15 minutes; you can ask for a new code once a minute. Accounts made with Google or Apple are verified automatically.
Verifying your phone number
Add your number and enter the code we send by SMS. A verified phone is needed to:
In the app: Account tab → profile menu → Account & verification
On the website: Account menu → Edit profile
Verifying your identity
Identity verification is free. Our verification team checks your documents by hand.
- Open Account & verification (on the website, Edit profile) and choose whether this is a personal or a business account.
- Upload one document. For a person: a government-issued ID, a driver's licence or an international passport. For a business: its business registration document.
- Upload a recent proof of address.
- Send it. Your status shows Under review until the team decides.
If it is approved, your profile shows the ID badge. If it is rejected, the status says so and you can fix the problem and send it again.
Your documents stay private
A verified identity lets you:
The blue check
The blue check is for people and businesses who want to show buyers they are the real, established deal. It is a separate, paid Verified plan, and it only shows while your plan is running.
- Verify your identity first (see above).
- Apply: say what name people know you by, a short description, and up to 5 links (a website or social pages) if you have them.
- Our team reviews the application. Nobody reviews their own.
- Once you are approved, pay for the plan. The blue check appears straight away.
| 1 month | $5 (paid in your currency) |
|---|---|
| 3 months | $14 (paid in your currency) |
| 6 months | $27 (paid in your currency) |
| 12 months | $50 (paid in your currency) |
- You pay only after you are approved. If you are declined you pay nothing, and you can apply again whenever you like.
- Buying the same plan again adds time to it. Plans do not renew by themselves: when yours ends, the check disappears and we let you know.
- Staff can take the check away from an account that misuses it. The plan then keeps running but is not refunded, and the account has to apply again.
In the app: Side menu → Blue check
On the website: My account → Blue check
What the badges mean
- ID badge
- The account holder’s identity document was checked by our team. Free.
- Blue check
- Approved by our team and on a paid Verified plan. Disappears when the plan ends.
- Shop
- A verified shop that can sell products through checkout, with buyer protection. Applying costs $10.
- Premium
- The seller has a premium package. Their listings may carry a coloured outline or a package badge.
- TOP
- A listing the seller paid to promote to the top of results.
Badges show what was checked, not that a deal is risk-free. Always follow our safety advice.
Still need help?
Tell us what happened, with the listing, order or invoice reference, and our team will get back to you.